Issues management

KJA specialises in managing specific issues that are interfering with project deliverables or impacting a client’s corporate reputation. We also work with organisations to identify operational, business and community issues and attitudes that may affect business functions or specific projects.

We draw from a variety of communication disciplines including:

• stakeholder management – identifying and dealing with gaps in expectations and corporate performance
• strategic communications advice
• community consultation, workshop facilitation and report preparation
• media management – media releases, liaison and targeted media campaigns
• internal communications through large change management processes
• management training workshops, facilitation and mentoring

Corporate Communication

KJA builds successful and sustainable relationships with external stakeholders on behalf of our clients. We tailor strategic communications and management programs to solve our client's internal and external communications challenges.

KJA’s range of services includes:

• situation analysis and planning
• corporate communications programs, including communications reviews/audits and assessments
• internal communications programs, including developing communication material, employee surveys or establishing appropriate employee communication channels
• communications and issues management training programs
• design and review of change communications and management programs
• training and mentoring services

Risk management and strategic advice

KJA specialises in managing risks associated with internal and external communications which could adversely affect a project or organisation. Drawing on our experience working with all levels of government and private sector operators, we minimise risk to optimise business results for our clients. In addition to creating tailored risk management strategies and approaches, KJA can design and deliver in-house training in communications risk management.

KJA provides:

• communication and stakeholder risk assessment
• communication audits
• communications and issues management training programs
• strategic communications and community relations assistance to bid consortia during the tender phase and beyond

Community and stakeholder relations

KJA provides community consultation, facilitation and project management for major projects that impact metropolitan and regional communities. We seek to understand the project objectives and the current sentiment of the community, in order to bring organisations closer to their communities through engagement, and information exchange.

KJA undertakes:

• complete project and communications management
• community and stakeholder consultation programs, workshop facilitation and event management
• research of community attitudes and behaviours and publication of reports
• design and delivery of community-focused communication strategies and programs
• regional communications campaigns
• group facilitation

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